FREQUENTLY ASKED QUESTIONS
How quickly can we schedule a home visit for evaluation?
After agency services inquiry either by phone or in office, nurse evaluation can be scheduled within 2-3 business days, and depending on the urgency of care.
Can we request for a replacement, if the care attendant assigned to my parent doesn't seem to be the right personality match?
Our Personal Care Attendants are experienced and trained to handle different types of clients. If the client is not satisfied with the assigned care attendant, we will try our best to assign a different care attendant to ensure client satisfaction.
What are the duties and responsibilities of a Personal Care Attendants?
Are your staff and agency covered with insurance like liability insurance and worker's compensation?
In the state of Nevada health care service firms like our agency are required to have liability insurance and workers compensation in order to provide personal care services.
Are clients or families allowed to give gifts as token of gratitude to caregivers?
We request clients to refrain from giving gifts whether in cash or in kind. Our agency has policies on gift-giving. Kindly speak to one of our office staff before giving any gifts to assigned care attendants.
Where can I apply to become a Personal Care Attendant?
Under Our Team, there is a PCA application form with a detailed description regarding employment summary and responsibilities. Fill out the application and send your resume and cover letter to our administrator.
Email: cbanzon@expresshomecarenv.com
Phone: (725) 777-6764